“Members of our volunteer team are refugees themselves, and the ability to help other Ukrainians is our main priority,” said Alla Semenchuk, Operations Director of CFHT. “It’s critical and tremendously challenging work to find and manage the distribution of necessary resources for refugees and internally displaced people. The customized bot that Automation Anywhere and CFHT have built for Step with Hope is both refugee-friendly and volunteer-friendly—it makes application processing quick and transparent, saving human effort and strengthening the organization’s structure.”

“CFHT and Automation Anywhere’s collaboration to build a custom bot for Step with Hope has enabled us to provide humanitarian aid to a greater number of internally displaced people in Ukraine,” said Inna Kampen, Director of Step with Hope. “Our volunteers and the families we serve are enduring the unthinkable. Having a responsive, user-friendly bot to interact with vulnerable families who are requesting help allows the volunteers to use more of their valuable time providing direct support, while spending less time processing and validating requests manually.”